Contact Our World Class Support Team 24/7
Once you purchase CAT Bot, you will receive an e-mail with further instructions to get direct support from the developer and the team.
You can also check the FAQ section below for simple answers or use the contact form to get in touch with us in any matter.
Frequently Asked Questions
General
Are gains guaranteed?
After every completed pong order, there is a mathematical guaranteed gain that you enter in the program while configuring it. So yes, if the pong order is completed, you should have made some gains. But this does not mean there is a guaranteed trade CAT Bot offers you. It tries to do what you tell it to do. The coin of your choice may suffer a drop while you are trading with it, so in the end although you may be growing your value in terms of that coin, you may actually be losing money in regards to USD, or BTC. You have to make clever choices for pairs and markets.
Does CAT Bot communicate with a third party server?
NEVER! Your copy of C.A.T. is made specifically for you and the API Key you provide, so it does not need to verify your identity once again by contacting our servers. You already can’t use any other keys, so it is designed to communicate directly and only with your chosen exchange. Once you start using your software, we have no control over how you use it.s.
Is there a demo version of CAT Bot that I can try first?
Unfortunately, we currently do not offer a demo version for CAT Bot as it requires your API Keys to be controlled through our servers for add and remove at the end of your demo period and this would scare many of our customers off. We have given a promise of never communicating to any third-party servers and we intend to keep that promise. But you are always free to sell your copy of CAT Bot core if you are not using it. Just contact us and we will arrange a transfer between parties.
Does this program work for sure?
Yes, it does since 2013 with NO bugs that might cause you loss of funds. Although it depends on what you expect out of it and how much you already know about trading. You can be a total beginner and just get a hold of the program, afterwards it would be as simple as finding an average of two numbers in the market, and it would work. You can be a trading pro, and you could achieve a lot more with the detailed functions of CAT. We are not selling a magic wand here, but think of it as a “hard worker”.
Will there be more functions or strategies available? Like indicators maybe?
CAT Bot is an endlessly evolving “animal” according to your needs. So be sure that there will be many more functions added and you will be eligible to get all of them with free updates once you purchased your copy, even if the prices change after the new functions are added that change what CAT is in a totally new way.
We don’t want to give any hints but there are some surprises on the way. So better get your copy now.
Is arbitrage possible with CAT Bot?
Not yet… 
After Sales
When will I receive my copy of CAT Bot?
It usually takes only a few hours until we compile your copy with the API Key(s) you provided and send a download link to your e-mail address but anything between 6 to 24 hours before we have had an opportunity to prepare can be accepted normal. Don’t worry, you will receive it soon.
It has been more than you said and I still haven’t received my copy!
Please make sure our e-mail address (info@catbot.app) is in your trusted contacts and the e-mail we have sent is not in your Spam folder already. If both cases are true, please drop us a message either through the contact form or send us an e-mail (which usually automatically adds us trusted as well) and we will sort it out. Don’t panic.
My API Key is not working / I cannot log in to my exchange using CAT!
Please make sure the API Key you sent us is the one that you are trying to log in to and it is still valid in your exchange platform as well. We hope you haven’t updated the keys in your exchange because once we send your copy, it is not possible to update your API Key on our side and you will have to purchase an extra exchange license.
Please read the left side questions about third-party server communications to understand why we can’t simply update your keys as we make a promise to keep all our customer’s accounts safe. Your registration is final.
I cannot get CAT Bot to work… Please take it back.
A refund is not possible due to API Key registrations and we cannot just erase it from our servers. Because we don’t have any servers! Once you get your copy, only you have it and even if we refund your money, we cannot know if you continue using it. So please take your time to join the community as instructed in the e-mail sent to you initially, read our tutorials, ask if you don’t understand, and try to learn taking the benefit of CAT Bot. You will love it once you get a hold of it.
But if you still want to give it up, you can of course sell your core license anytime.